Shipping policy
SHIPPING POLICY
At Savrano Leather, each order is prepared by hand and dispatched with care.
1. Order processing and dispatch Each order is carefully prepared by hand and dispatched within 1–3 business days of being placed. During busy periods, product launches or limited releases, preparation may take slightly longer; if so, we will keep you informed. All timeframes are estimates and are not guaranteed.
2. UK delivery (free) UK delivery is free on all UK orders. Our standard service is Royal Mail Tracked 48, which typically arrives within 2–3 business days once dispatched. Where available, an express option via DPD typically arrives within 1–2 business days once dispatched. These are estimated delivery windows once your order has been dispatched, not guaranteed delivery dates.
3. International delivery, customs and duties We ship to selected countries internationally. Delivery times and costs are shown at checkout where available. For international orders, import duties, taxes and local charges may be payable by you and are not included in the price you pay us. These are set by the destination country and are outside our control; please check your local rules before ordering.
4. Tracking Once your order has been dispatched, you will receive a tracking link by email. Please allow some time after dispatch for tracking information to update.
5. Delivery delays outside our control Estimated times may be affected by events outside our control, such as courier disruption, customs processing, weather or postal delays. If your order has not arrived within the estimated window, please contact us at savranoleather@gmail.com with your order number and we will help investigate with the carrier.
6. Incorrect or incomplete addresses Please make sure your delivery address is correct and complete before ordering. We cannot guarantee changes once an order has been prepared or dispatched. If an order is returned to us because of an incorrect or incomplete address you provided, we will contact you to arrange redelivery; an additional delivery charge may apply.
7. Lost or damaged parcels Goods remain our responsibility until they are delivered to you. If your parcel appears lost, or arrives damaged, please contact us as soon as possible at savranoleather@gmail.com. For damaged parcels, please include photographs of the packaging and item so we can investigate with the carrier and put things right.
CONTACT INFORMATION
We are here to help with orders, returns, product advice and any questions about Savrano Leather.
Email: savranoleather@gmail.com Instagram: instagram.com/savranoleather Website: savranoleather.com
We aim to respond to all enquiries within 1–2 business days.
To help us assist you quickly, please include:
- your full name;
- your order number;
- the email address used at checkout;
- a clear description of your request; and
- photographs, if your enquiry relates to a damaged or incorrect item.
Business & press enquiries For wholesale, collaboration, press or partnership enquiries, please email savranoleather@gmail.com with the subject line "Business Enquiry — Savrano Leather".